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Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

Reporting to the Baggage Manager, the job is responsible for the business interests and day-to-day shift operational performance of the Baggage at the LHR Airport. The role requires a strong leader with proven managerial skills.

What you will be doing

  • Responsible for assisting the Baggage Manager in the day-to-day operational performance, safety, security and customer satisfaction of the product through effective support and management of the team.
  • Represent the Company in a professional manner at all times.
  • Orientates the Baggage Team around company values (S.P.I.R.I.T) and put them into practice.
  • Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
  • Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards
  • Ensure that all staff fully understand that safety is the number one priority for the company.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

  • Substantial operational management/supervisory experience.
  • Experience and knowledge of aviation services, in particular baggage handling operations.
  • Ability to communicate successfully at all levels, whilst leading and motivating a growing workforce.
  • Excellent leadership and people management skills.
  • Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.
  • Good knowledge of GSE.
  • Good knowledge of BRS systems.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply 


 
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Location
London Heathrow Airport
Room L0.100, Terminal 2 - The Queen's Terminal, London Heathrow Airport, Hounslow, Middlesex, United Kingdom, TW6 1EW
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  • Salary:
    Commensurate with skills and experience
  • Grade:
    Ungraded - Operational
  • Location:
    London Heathrow Airport
  • Vacancy Type:
    Full-Time Permanent
  • Closing Date:
    21 March 2026
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