AC Connections Specialist (Sup grade)

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Deliver high performance standards around all aspects of the Air Canada Customer Services journey in relation to flight connections. Acting as an ambassador for Air Canada, with your specialist product knowledge, you willsupervise a team of Connection Agents to manage all customer related flight connections, ensuring the customers journey and transition through Heathrow is seamless. Maintaining health and safety to the highest standard you willfollow good working practices in accordance with company policies and procedures at all times, meeting the requirements of the Air Canada product.

What you will be doing

• Conduct daily briefing with the Air Canada Manager, BTW coordinator to review operational challenges and day of priorities
• Conduct briefings with Airport Authority and WCHR/PRM service provider to review all days OPS challengesi.e. staffing levels
• Monitor connection activity for all arrivals and departures of Air Canada flights: number of customers withconnections, routing, connection time, gate and actual time of arrival, special services
• Coordinate connection activities to facilitate movement of customers and their bags. Identify reprotection options as required, including OAL or alternate methods of transport (train, sister cities etc)
• Liaise with OAL when connection times are short or under MCT

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Must be pro-active and forward thinking, with meticulous attention to detail and accuracy. 
• Must be flexible to adapt to changing demands/circumstances.
• Must have suitable experience working within an Air Canada Product (Essential)
• Possess excellent people and communication skills
• Have strong leadership and motivation skills

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!