Cargo Export Flight Clerk

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

We currently have exciting opportunities for Cargo Flight Clerks to join our Sydney International M1 Cargo Teams on a permanent full time basis.

What you will be doing

• Duties in addition to Flight Clerk include all lower grades.
• Process documentation at freight acceptance and delivery.
• Complete AVI check sheets and process.
• Maintain professional relationships with customers.
• Assisting customers with enquiries and resolving customer complaints.
• Create invoices and reconcile banking ensuring that all applicable charges are collected.
• Perform callouts.
• Complete general filing and other office duties.
• Relief for team leader/supervisor when necessary.
• Ensure that productivity and performance criteria are met in the designated area of responsibility, including completion of regular performance assessment reports.
• Ascertain daily work schedules and allocate specific tasks to meet daily work objectives in a designated group.
• Carry out various administrative and reporting duties, including the operation of communication and computer aides.
• Must demonstrate leadership, decision-making and organisational skills necessary to efficiently meet performance requirements in a changing work environment.
• Provide general supervision to employees in a designated group on a day-to-day basis.
• Responsible for the control, supervision and training of designated staff in accordance with established procedures by means of personal instruction and demonstration.
• Be responsible for ensuring employees in a designated group monitor and check the serviceability of equipment used.
• Assist the team leader to monitor staff and work in a safe and efficient manner.
• Communicate directly with airline representatives.
• Ensure adherence to airline procedures including customs, quarantine and airport requirements.
• Complete all documentation, administration and system input relating to Exports and Imports.
• Be Dangerous Goods acceptance trained and perform dangerous goods inspections.
• Perform bond checks.
• Control ULD's including compiling record and processing messaging to airline customers.
• Complete all documentation, administration and system input relating to Exports and Imports.
• Update system data – Revenue.
• Process formal claims.
• Ensure account keeping is accurate.
• Ensure daily running of Customer Service and Tracing departments.
• Maintain archive systems.
• Hold and maintain a valid Cat 2 ADA.
• Hold and maintain a valid ASIC.
• Work Down as directed.
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Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Possess strong Cargo System and Microsoft Office Suite Skills.
• Possess customer service experience.
• Strong verbal and written communication skills.
• Detailed knowledge of company policy and procedure.
• Be willing and able to work shift work.
• Working knowledge of operating procedures, requirements and systems.
• Excellent organisational and time management skills.
• High level attention to detail and numerical ability.
• Security Awareness.
• Dangerous Goods Awareness and Handling Requirements.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!