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Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

[Enter a description of the role which describes the primary function of the role within our business]

What you will be doing

• Provide the highest standard of customer service to our Airline customers by dealing with customer inquiries and monitoring customer satisfaction.
• Identifying and assisting passengers with special needs, including passengers that require wheelchair assistance.
• Ensure safety standards are maintained by proper perusal and handling of dangerous goods.
• Ensure all Passenger Service functions as required by the Client Airline are consistently delivered and that arrivals and departures procedures are carried out to airline specifications.
• Alert Client Airline Manager or Passenger Service Supervisor where appropriate, of any customer service problems or opportunities to enable direct follow-up with the customer.
• Adhere to OH&S procedures and policies.
• Maintain basic situation awareness of all critical factors relevant to the safety and security of an aviation workplace by assessing situations and taking appropriate action.
• Contribute to the achievement of on time performance standards and requirements.
• Use and maintain communication systems and equipment.
• Monitor and maintain cleanliness and tidiness in the workplace.
• Administrative duties as required.
• Additional duties as requested by Passengers Services Supervisors, Trainers and/or Passenger Services Manager.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Efficient computer and typing skills.
• Professional and courteous communication skills, both verbal and written.
• High level attention to detail.
• Excellent organizational skills and the ability to multi task.
• A positive, can-do attitude.
• Ability to problem solve and complete work accurately within a fast-paced environment.
• Sound numerical skills.
• Ability to work cohesively in a team environment.
• Maintain a high standard of grooming and presentation.
• Ability to work a 7 day rotating roster without restrictions.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!