Customer Service Lead Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Assist the Duty Management Team in planning and managing the operation through clerical, manual, mechanical and computerised methods, ensuring customer service standards are achieved, within agreed cost limitations and in accordance with company policies and procedures.

What you will be doing

• You must have the drive to Coach and Mentor staff to ensure processes and procedures are being followed as per airline Service Level agreements and company policies to represent the Company in a professional manner at all times.
• Ensure maximum utilisation of agreed staff resources as directed by management.
• Must complete E1 interactions forms for issues of conduct, lateness, good performance and any other issue which merits. Documenting on staff trackers and informing duty manager & FOH manager.
• Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the companies' health and safety.
• Gather and process all data and documentation necessary for the fulfilment of the success of the operation by manual, automated or computerised systems including report writing.

Ensure the integrity of the daily flying programme is maintained through effective and safe monitoring of the operation

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work.  You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.

What we are looking for

• An awareness of basic safety.
• Ability to work under strict time constraints.
• Ability to work within a team and follow instructions.
• An awareness of the working environment potential dangers.
• Good customer service skills.
• Good verbal communication.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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