Duty Manager

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

The Duty Manager Office, in collaboration with the Department Manager Office, is responsible for coordinating the operational activities related to Planning & Documentation, serving as the operational link between employees and the Department Manager. The DM supports the Department Manager in ensuring that service deliveries meet customer agreements (SLA), while maintaining high standards of customer service and quality.

This position reports operationally to the Department Manager Office, is primarily a daytime role, and is compensated according to the pay scale under the managers tariff area.

The DM is expected to support the Department Manager by fostering cooperation across departments, ensuring that SLAs, internal guidelines, and communication procedures are followed. The DM should be proactive in optimizing resource allocation and traffic flow, while ensuring accurate service delivery. The role also includes ensuring compliance with airline-specific procedures and fostering collaboration between MWC units, and external stakeholders.

The position must operate in line with MWC's operational priorities and DNA: Safety, Punctuality, and Care.

What you will be doing

• Act as DM's primary delegate for daily operations, holding decision authority for assigned sub-processes during DM absence
• Ensure Optimize real-time resource allocation (staff/equipment) based on flight schedules, volumes, and SLA commitments
• Authorize overtime/shift adjustments within Department Manager guidelines to meet operational demands
• Ensure end-to-end cargo processing compliance with airline CHMs, IATA DGR, and special handling protocols (AVI/VAL/HUM/PER/PIL etc.)
• Enforce strict adherence to: EU/Norwegian aviation security regulations (ACC3), IATA Special Handling Regulations (DGR, TCR, PCR, LAR, ULDR, etc), Menzies Standards and Policies

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Enforce strict adherence to: EU/Norwegian aviation security regulations (ACC3), IATA Special Handling Regulations (DGR, TCR, PCR, LAR, ULDR, etc), Menzies Standards and Policies
• Solid understanding of computer systems.
• Leadership experience is desirable.
• Valid Class B driver's license and access to a car.
•  Shows ability and willingness for professional development.   

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!