Mishandled Baggage Officer

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

What you will be doing

• Conduct passenger check-in using manual and DCS systems, verify travel documents, issue boarding passes, allocate seating, process baggage, and ensure compliance with airline, security, and regulatory requirements.
• Deliver high-quality customer service by assessing passenger needs, assisting wheelchair (WCHR) and Meet and Assist (MAAS) passengers, resolving travel enquiries, and supporting passengers throughout the airport journey
• Perform gate and boarding duties, manage boarding control systems, process transit passengers, operate aerobridges, coordinate arrivals and departures, and support aircraft turnaround activities to ensure on-time operations.
• Manage baggage acceptance and handling, investigate and resolve mishandled baggage cases, process Property Irregularity Reports (PIRs) and damaged baggage claims, trace missing baggage, coordinate deliveries, and maintain communication with customers and airline partners.
• Adhere to workplace health and safety, security, and Dangerous Goods requirements; maintain operational equipment and work areas; complete required training; liaise with airline stakeholders; and undertake additional duties as directed within skill and competency levels.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Demonstrates professional, courteous, and effective verbal and written communication when interacting with passengers, airline clients, and internal stakeholders.
• Maintains a high level of accuracy when processing baggage records, claims, reports, and system updates, ensuring compliance with airline requirements. 
• Proficient in computer systems and typing, with the ability to efficiently manage documentation, correspondence, and baggage tracing systems.
• Possesses strong organisational, time management, and problem-solving skills, with the ability to prioritise tasks and deliver accurate outcomes in a fast-paced operational environment.
• Maintains a high standard of personal presentation and is able to work a seven-day rotational roster while adapting to operational and customer service demands.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!