Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Responsible for the day to day supervision and coordination of the Operations Department. To lead by example whilst maintaining Health & Safety standards and excellent working practices in line with Company policy.

Main accountabilities include:

• Day to day allocation and coordination of flights as per skills required, ensuring disruption is considered
• Customer liaison and dissemination of information regarding arriving and departing of flights
• Ensure all airline operational requirements are met such as requesting flight plans, movement / delay messages are sent, airline systems are updated and referred to and the monitoring progress of live flights is undertaken.
• Ensure the flight is met on arrival as specified in the GOM.
• Ensure effective communication/coordination takes place with all stake holders/departments for all the customer airlines including charters.
• Ensure headset function & hand signals are performed appropriately where applicable.
• Ensure the flight clearance to approach, is given only when it is safe to do so.
• Ensure/monitor flight is chocked/coned as per airline requirements.
• Ensure walkaround checks are completed on arrival of flight and before departure (pushback/power out)
• Ensure/monitor staff are following safety standards while performing Ramp functions
• Ensure Ramp TL is briefed about the arrival LDM and necessary copies are provided as per airline requirements.
• Ensure/monitor all areas including cabin cleaning, BMA, BBA and above the wing activities (IAW)
• Ensure hold checks are done when unloading is completed.
• Ensure all panel locks/handles are secured before departure.
• Manage the recording and billing for Airline Customers – RSMS
• Ensure all flight files are checked and compiled properly
• Ensure any station delay is discussed with the Operations Team Leader/ Supervisor before sending departure movements. Ensure any delays incurred by the Company and occurrences are reported to the Operations Manager
• Ensure all operational messages (pre & post- flight) are sent as per airlines requirement.
• Ensure all trip file documents are filed in the respective airline folder as per checklist provided.
• Ensure manual & EDP load sheets/CLC functions are carried out as per regulatory/airline requirements.
• Ensure headset is performed for towing as specified in the GOM/airline manuals.
• Ensure connection and disconnection of towbar activities are performed while performing towing function.
• Represent the Company in a professional manner at all times
• Maintain company's uniform standards
• Reporting of sickness absence
• Ensure all changes to the daily mayfly and the aircraft allocations are communicated and updated in the appropriate networks
• Liaise with Airline Customers, Airport Authorities and Third Parties
• Ensure appropriate and accurate reporting of all accidents and incidents incurred whilst on shift
• Be familiar with all Company and Airline Ground Handling Manuals
• Ensure all staff fully comply with Company Safety & Security Policies and Standards
• Ensure safety is never comprised whilst fully complying with The Health & Safety at Work Act 1984 and Revisions
• Any other reasonable duty as requested

Safety, Security, Wellbeing and Compliance

ALL employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health, wellbeing, safety and security of themselves and of others who may be affected by their actions or omissions whilst at work.
• Comply with the company drugs and alcohol policy and understand our commitment to a 'Zero Tolerance' attitude towards drugs, alcohol and psychoactive substances. 
• Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health, wellbeing, safety and security.
• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in the HSE and Security manuals.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety and security rules or procedures.
• Fully understand the Company Health & Safety and Security policies.
• Attend training courses as may be arranged by the Company

Professional Standards

• Respectful, supportive and friendly approach
• Clear and honest communication
• Passionate and driven
• Flexible and understanding of changing priorities and situations
• Punctual and reliable
• Confident and focused
•  

Qualifications and Experience:

• Thorough knowledge of dispatch and weight and balance
• Ability to support, coach and motivate your team
• Ability to perform to an excellent standard in a pressured environment and to tight deadlines
• Possess a thorough knowledge of ICAA Regulations, Health & Safety at Work Act and other compliances required
• Knowledge of RSMS system
• Must be pro-active and forward thinking
• Have exceptional communication skills, be driven and self-motivated

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Need more detail? Feel free to contact [ Lora Taan ] for further information. The closing date for submissions is [11 Jun 2025 ].