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Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

An Aircraft Refuelling Operations Supervisor plays a crucial role in ensuring the smooth and safe refuelling oaircraft. Theare responsible for coordinating and managing the refuelling process, including scheduling fuelling operations, monitoring safety protocols, supervising refuelling personnel, and ensuring compliance with aviation regulations and industry standards. Additionally, they may also be involved in quality control, record-keeping, and addressing any issues or emergencies that may arise during the refuelling process to maintain the overall integrity of aviation operations. 

What you will be doing

  • Daily supervision of manpower requirementsshift arrangements, flight planning & fleet serviceability 
  • Comply with the Group business principles for the management of HSSE at the Fuel's operation.  
  • Together with site management, attends meetings & engages with Company representatives and the airport authorities.  
  • Supervise and carry out the training of refuellers and new employees.  
  • Supervises numerous contractors carrying out engineering and maintenance duties under the Shell Permit to Work procedures.  
  • Involved in applying Company HR policies, employee relations and to instigate incident investigatory & reporting procedures.  
  • Applies identified Best Practices and implement any changes as necessary.
  • Developing and maintaining an excellent relationship with Employees, Customers and the Airport Company
  • Accountability for the adherence to Health & Safety and Security requirements for our operation.  
  • Deputise in the absence of the Operations Manager.  

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

  • Excellent leadership, personal and communication skills are essential as is the need to be both adaptable and flexible. 
  • Valid driving license with LGV C or LGV C+E & CPC (ADR would be an advantage). 
  • Product handling and control. 
  • Health, Safety & Environmental Management
  • Depot Operations and Asset Management
  • Managing Partners, Competitors & Major Contractors
  • Project Management. Includes Finance, IR & Engineering
  • Computer literate. 
  • HR & Interpersonal Skills
  • Property & Legal Procedures – Awareness
  • The above competences acquired through relevant qualifications, experience and training. 

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!


 
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Location
ASIG Shell Fuel Farm Birmingham
The Fuel Farm, Birmingham International Airport, Birmingham, United Kingdom, B26 3QY
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  • Salary:
    Commensurate with skills and experience
  • Grade:
    Ungraded - Operational
  • Location:
    ASIG Shell Fuel Farm Birmingham
  • Vacancy Type:
    Full-Time Permanent
  • Closing Date:
    25 March 2026
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