Passenger Services Administration Officer - Maternity Leave

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Roles Available – Maternity Leave Cover

We are currently offering two maternity leave cover opportunities:

• 1 x 6-month contract
• 1 x 12-month contract

Role Purpose

To provide administrative support to the Sydney Passenger Services Department.

What you will be doing

• Accurately input and manage workforce data in Kronos.
• Handle staff inquiries, including pay-related queries.
• Process shift swap and giveaway requests in line with department policies.
• Adjust rosters to cover absenteeism and ensure compliance with Service Level Agreements (SLAs).
• Communicate required roster changes to staff.
• Manage leave requests in accordance with the Enterprise Bargaining Agreement (EBA), rostering guidelines, and company policies.
• Maintain and update employee records, including absenteeism tracking.
• Ensure compliance with company policies, procedures, and EBA requirements.
• Keep employee personal files up to date.
• Administer Workers' Compensation processes, ensuring incident reports are accurately completed and lodged on the same day.
• Liaise with the Training Department to coordinate and monitor training schedules.
• Maintain and update daily worksheets and reports, including shift reports and overtime records.
• Oversee uniform distribution, ensuring accurate record-keeping of issued uniforms and stock levels.
• Conduct regular stocktakes to maintain proper inventory control and adequate supply.
• Reconcile excess baggage revenue, process banking transactions, and submit financial reports.
• Manage petty cash administration in accordance with company policies.
• Order and manage office supplies, ensuring adequate stock levels through regular inventory checks.
• Maintain personnel sign-on sheets and staff contact details.
• Collect and file all sign-on paperwork from the Supervisors' office.
• Organise and maintain filing systems for documents and records.
• Regularly review passenger numbers to ensure adequate staffing levels, working with the Rostering Department to align check-in agent availability with flight schedules.
• Support recruitment activities, including coordinating pre-employment checks and preparing onboarding documentation for new hires.
• Coordinate the repair and maintenance of office and communication equipment, maintaining detailed records.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Intermediate to advanced proficiency in computer applications, including MS Office (Excel, Word, Outlook).
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy in administrative tasks.
• Strong organisational skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Previous experience in Workers' Compensation administration is preferred.
• A proactive, positive, and solutions-oriented approach to work.
• Ability to thrive in a fast-paced environment.
• Previous experience in aviation or a similar operational environment is advantageous but not essential.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!