Passenger Services Supervisor

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

The primary function of this role is to provide leadership and direction to Passenger Services staff by way of coaching, developing and technical / operational assistance. In order to be successful in this role you will need to motivate and lead staff, whilst exercising initiative, discretion and judgment within the range of their skills and knowledge.

What you will be doing

• Maintaining a strong safety culture within the workforce, driving OH&S and security awareness and compliance.
• Coordination of pre and post flight procedures to maintain the highest possible levels of service to client airlines
• Control and supervision of staff and operation.
• Undertake flight operations duties; passenger check in, baggage services, flight arrival/departures and general duties in accordance with the requirements of the company.
• Responsible for daily rostering and duties allocation.
• Perform staff performance reviews and counselling where required.
• Providing leadership and direction to staff.
• Coaching and development of staff
• Staff briefing duties.
• Decision making and organisational skills to ensure a safe and efficient operation.
• Leading by example
• Ensure productivity and performance criteria are met in the designated area of responsibility, including regular operational reporting
• Participate in staff interviews and selection.
• Liaise with customer airline representatives to ensure delivery of quality service product.
• Administrative tasks as required.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Ability to lead and direct a large team.
• Conduct performance / feedback session to staff
•  Strong leadership and supervisory abilities
•  Excellent organisational and time management skills
•  Airline system and computer skills
•  Strong communicator
•  High level attention to detail.
•  High level customer service delivery.
•  Understanding of Service Level Agreements.
•  Previous experience in TCO, Service Desk or coordinating is highly desirable.
• Supervisory experience preferred

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!