Passenger Services Training Secondment - WSI & SYD

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

Provide employees with the required knowledge and skillset related to passenger services operation, as well as supporting employees' development. Responsible for managing, coordinating, and delivering all training programs for passenger services training, including classroom training and on-the-job training and assessment. This is an operational role with requirement to complete operational shifts when training is not required.

What you will be doing

• Conduct on-the-job training for all passenger services functions as required.
• Conduct classroom training for passenger services functions as required. 
• To control and coordinate record-keeping of all training data & re-certification dates, ensuring that staff maintain validity of certification & compliance standards are met.
• Responsible for overseeing assessments & performance standards, production & update of training manuals / materials / training courses & programs.
• Complete all passenger services functions, including Service Desk, D1, Check-in and product as required.
• Assist in the evaluation of staff progress, performance & development and the compilation of performance statistics whilst identifying staff training requirements.
• Maintain a strong safety culture within the workforce, driving OH&S & security awareness & compliance.
• To control & co-ordinate company quality assurance documentation, including the compilation & writing of if required, and to undertake.
• Conduct other airline and Menzies training as required.
• Undertake other operational and general duties in accordance with the requirements of the business.
• Work down as directed.
  

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Sound knowledge of Airlines system and products.
• Sound computer and work processing skills to produce or update training manuals; create and update spreadsheets and maintain training records.
• Ability to demonstrate good communication skills, both verbal and written
• Ability to demonstrate excellent organisational skills and the ability to multitask.
• Sound knowledge of Menzies' operations is desirable.
• Initiative and proven ability to work with minimal supervision.
• Ability to work under pressure and meet deadlines.
• A high degree of expertise in multiple carrier DCS systems and general Operational procedures.
• Effective coaching and performance management skills.
• Effective coaching and performance management skills.
• An ability to lead by example.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!