PAX Coordinator

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

In coordination with the Shift Leader, responsible for organizing daily operations in line with airline service level standards and demand. Oversees staff allocation and the opening/closing of check-in. Provides operational support to Shift Leaders by covering breaks and absences. Leads by example while ensuring compliance with health and safety standards and company policies.

What you will be doing

• Coordinate daily operations in line with airline procedures and flight schedules, ensuring smooth and efficient execution.
• Ensure adequate staffing through close collaboration with planning for both daily and short-term needs.
• Maintain clear and timely communication among all relevant staff, especially during operational disruptions.
• Demonstrates the ability to manage and de-escalate conflicts between passengers and staff, ensuring a professional resolution while maintaining service standards.
• Collaborate with cross-functional departments, including OPS, Ramp and PMZ.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

Qualifications, Competencies & Values

• Exhibit excellent communication and teamwork, engaging effectively with staff, customers, and other departments while promoting a positive team culture.
• Work in a structured and professional manner, handling pressure, shifting priorities, and producing clear reports while supporting incident and complaint investigations.
• Ensure compliance and sound decision-making, following company, airport, and airline procedures while making fair, consistent decisions aligned with operational and management guidelines.
• Has a positive attitude towards changes and new ideas.
• Shows ability and willingness for professional development.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!