Qantas Duty Airport Manager – LHR (4 months secondment to QF)

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

On a shift basis the Duty Airport Manager LHR is responsible for the ‘above' and ‘below' the wing day-to-day Airport operations. The position ensures all operational processes and procedures are effectively managed and high-quality standards of customer service are maintained. The position is responsible for ensuring Qantas safety, operational, customer service, on-time performance, staff management, site security and airport regulatory compliance are effectively adhered to and managed. The role will drive improved operational, performance and customer service capability in addition to creating an inclusive one team culture across all airport functions. The Duty Airport Manager LHR will involve project management, analysis and evaluation of ‘above' and ‘below' the wing operational procedures and transformational programs, as well as the development of new change programs. The position will effectively manage airport operational/ performance delivery whilst successfully delivering customer service wide programs.

What you will be doing

• Assist Airport Manager to develop and maintain effective procedures and systems that ensure delivery of operations and customer service standards.
• Manage and deliver on-time performance for QF and Client airlines. Key measurables include on time performance, baggage delivery times and check-in times.
• On a shift basis be responsible for managing any disruption or delays to the operation in an efficient and effective manner, balancing customer impact and budgetary implications.
• Monitor Government legislative, regulatory and policy changes to operating conditions and ensure compliance at all times to meet audit requirements including CASA, Qantas Internal and External Audits.
• Develop and maintain effective Customer Service Standard Operating Procedures and systems to meet performance targets including on time performance, budget, customer service and safety targets.
• Ensure staff safety and security compliance as per QF policy, and correct procedures are maintained at all times.
• Identify, analyse and recommend corrective action in relation to customer service, safety, security and schedule performance issues.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Management experience in an operational environment with people management responsibility
• Appropriate education or relevant Airport experience in an operational and/or customer facing role
• Thorough understanding of airport operations.
• Knowledge of dispute resolution procedures.
• Demonstrated commitment to managing a safe workplace Commercially focused with the ability to correctly assess
• The impact of decisions on business outcomes Experienced in a range of PC applications.
• Thorough level of understanding of Aviation Legislation Requirements as they pertain to Qantas and the ability to ensure implementation of the robust corporate processes and procedures to ensure Airport compliance.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!