Ramp Services Operations Manager

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

Deliver high performance standards around all aspects of ramp handling, meeting the requirements of our customers and maintaining health and safety and overall good working practices in accordance with company policies and procedures at all times.

The primary function of the role is to provide leadership, direction and support to ensure safe, efficient and effective Ramp operations at Sydney International Airport. The delivery will be consistent with the expectations of all regulatory bodies and customer airlines' expectations/SLA's, whilst also ensuring adherence to company objectives, policies and procedures.

What you will be doing

• Provide leadership, direction and support to all staff involved in the delivery of ground handling services, to ensure effective daily operational performance whilst adhering to all safety, security and customer requirements.
• Regular and ongoing operational, safety and financial reporting and review, to ensure compliance and continual improvement. This will include safety audits through SMART, safety incident investigations and corrective actions through MORSE and data entry and revenue collection through RSMS.
• Maximise service delivery while constantly managing costs to maximise profitability.
• Oversee planning and implementation of manpower requirements and ongoing cross-skilling/training needs.
• Ongoing monitoring of staff performance and attendance, coordinating and conducting probationary and annual performance appraisals.
• Ensure all safety related incidents are investigated and resolved in a timely manner, including liaising with HR and Risk to ensure appropriate disciplinary and corrective actions where necessary.
• Building strong airline customer relationships by ensuring that SLA's and standards are maintained and raised by continual improvement.
• Establish and maintain strong working relationships through professional and efficient written and verbal communication with all internal and external stakeholders, customers, colleagues and airport authorities.
• Attending airline customer, SYD monthly meetings and conducting monthly Ramp, Basement and Duty Manager meetings.
• Maintain a high standard of presentation, always uphold a strong work ethic and lead by example.
• Control resource, equipment and ad-hoc cost allocations within budgetary restraints and KPI's.
• Oversee the recruitment and selection for internal and external vacancies and induction processes.
• Oversee Workers Compensation to ensure effective claims management.
• Additional duties or projects as delegated by the Ramp Services Manager

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Possess strong computer skills including working knowledge of all Ramp and Baggage systems, including MORSE, RSMS and Microsoft Outlook and Excel.
• High level leadership and managerial abilities.
• Apply a detailed knowledge of company policy and procedure.
• Interpretation of EBA and understanding of IR legislation.
• Strong interpersonal and communication skills.
• Excellent organisational and time management skills.
• High level attention to detail.
• High level customer service delivery.
• Strong work ethic and positive attitude.
• Hold and maintain valid ASIC.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!