Service Desk - Royal Brunei

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

The responsibility of the service desk operator is to ensure the flight operations is supervised, coordinated and monitored to ensure an on-time departure. We are currently accepting expressions of interest for staff interesting in becoming Service Desk Operator for Royal Brunei.

What you will be doing

• Edit flights for check in
• Attend client airline flight briefings & in turn brief staff accordingly
• Operate as co-ordinator of flight check in under the direction of client airlines
• Operate Hitit departure control systems (DCS)
• Supervise check in staff during flight operation under the direction of Supervisor
• Action any flight & post flight reports

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Previous Royal Brunei product and check in experience is
• Supervise check in staff and manage staff deployment relative to flight operation
• A positive and professional attitude
• Strong organizational and time management skills
• Excellent communication skills
• Attention to detail and accuracy paramount
• High level attention to detail
• Intermediate computer skills
• Ability to work within a fast paced team environment
• Immaculate personal presentation

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!