Tarmac Officer

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

The primary function of the Tarmac role is to; coordinate the departure gate, responsible for staff, safety and security and is also responsible for passenger reconciliation at the gate and liaising with Airline representatives.

What you will be doing

• Lead and coordinate all gate, arrival, and departure activities to ensure the safe, secure, and on-time operation of flights while delivering exceptional customer service.
• Manage passenger processing activities, including boarding and deboarding, aerobridge operations, Departure Control System (DCS) functions, flight reconciliation, seat changes, upgrades, and other operational requirements.
• Liaise with airline representatives, ramp teams, load control, and other stakeholders to coordinate flight operations, respond to last-minute changes, and support the efficient turnaround of aircraft.
• Assist with the management of irregular operations, including delayed, cancelled, diverted, and off-schedule flights, ensuring passengers receive timely support and information.
• Maintain accurate operational records and reports, coordinate passenger flow and bussing operations where required, and ensure compliance with all safety, security, and regulatory requirements

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Minimum 12 months' experience in an airline check-in, gate, or passenger services environment, with the ability to coordinate teams and allocate duties effectively in a dynamic operational setting.
• Strong organisational, communication, and time management skills, with the ability to prioritise tasks, solve problems, and perform under pressure while maintaining a customer-focused approach.
• High attention to detail with proven experience in passenger processing, flight documentation, boarding control, and compliance with airline and regulatory procedures.
• Intermediate computer skills, including experience using Departure Control Systems (DCS), Microsoft Office applications, and other operational technologies.
• Professional presentation, reliability, flexibility, and a commitment to safety, teamwork, and delivering exceptional customer service in a fast-paced airport environment.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!