Where teamwork goes further

When you’re one of our team, you’ll play a vital part in every customer’s journey.

The part you’ll play

You will be required to process documentation pertaining to freight and mail by clerical and computerized methods in accordance with Company procedures, and Governmental regulations. Full compliance with Company Security and H&S policies is mandatory.

  • Ensure the accurate processing of documentation in all areas in accordance with operational procedures, handling briefs, and Customers’ Service Level Agreements, including special handling e.g. HUM, DGR, VUN, VAL, Radioactive material.
  • Perform all aspects of the day-to-day clerical operation and achieve a high level of service and productivity.
  • Liaise with clerical Supervisors to ensure fully informed.
  • Carry out Dangerous Goods checks and adhere to IATA and carrier regulations.
  • Deliver a high quality customer service to all internal and external customers.
  • Manage irregularities via Hermes Service Management and Service Recovery.
  • Ensure all irregularities are reported via IRP messages where required.
  • Liaise with customers face-to-face or via telephone, fax and e mail.
  • Perform Reception duties including adherence to CAA regulations.
  • Process transhipments including obtaining onward bookings and security clearance.
  • Process import and export flights including issuance of NOTOC of required pre-advices.
  • Liaise effectively with carrier and other handling agents.
  • Liaise effectively with warehouse staff on build and break requirements.
  • Adopt a proactive work ethic, planning ahead to anticipate and prevent handling issues.
  • Fully comply with all Company Regulations including Security and Health and Safety.

What you’ll need to bring:

  • Must have AVSEC Security Level CO (old Level D) certification or higher.
  • Must have extensive cargo experience.
  • Must have excellent practical knowledge of Hermes.
  • Ability to plan and prioritise effectively imperative.
  • Ability to work effectively & efficiently to tight & flexible deadlines essential.
  • Full driving licence essential.

What you’ll get in return

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass. To obtain this we will need 5 years' full referencing history, with a Criminal Record Check.

About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.




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Menzies World Cargo
MW1, Building 557, Shoreham Road West , Hounslow, Middlesex, TW6 3RT
  • Salary:
    £11.97 per hour
  • Location:
    Menzies World Cargo
  • Region:
    Greater London
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Working Pattern:
    4 days on and 4 days off (2 days 07:00 - 19:00 & 2 days 19:00 - 07:00)
  • Hours Per Week: