The part you’ll play

You will be required to accept customer calls for booking Air Freight for Airline, producing booking and allocation sheet, liaise with Coordinators and Ops supervisors to ensure smooth handling of Air India product. Full compliance with Company Security and H&S policies is mandatory.

  • Cargo Reservations taking bookings.
  • Communicating with customers via telephone and Email.
  • Supplying booking sheets and cargo flight plans to AI Desk after liaising with AI Co-ordinators.
  • Advising agents of post flights.
  • Sending Pre-Alerts for VAL/HUM /SPL Shipments.
  • Coordinating with Air India Desk to update bookings.
  • Helping AI Accounts & Decmar for CASS Queries.
  • Coordinating with AI Stores to forward Service Freight consignments.
  • Issuing Air Waybill Stocks to Cargo Agents
  • Cutting Airway Bills for General Cargo and Service Freight Shipments.
  • Co-ordinating release of ULD’s to Cargo Agents.
  • Entering FWB/FHL data and bookings into the AI Airline system.
  • Co-ordinating with Aircraft dispatcher.
  • Cover AI Coordinator duties in periods of absence.
  • Advising accounts of special spot rates given to customers to ensure correct billing.
  • Deliver a high quality customer service to all internal and external customers.
  • Adopt a proactive work ethic, planning ahead to anticipate and prevent handling issues.
  • Fully comply with all Company Regulations including Security and Health and Safety.
  • Training will be provided on AI and Internal computer systems.

What you’ll need to bring:

  • Must have AVSEC Security Level CO (old Level D) certification or higher.
  • Must have extensive cargo experience.
  • Must have excellent practical knowledge of Hermes.
  • Ability to plan and prioritise effectively imperative.
  • Ability to work effectively & efficiently to tight & flexible deadlines essential.
  • Full driving licence essential.

What you’ll get in return

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass. To obtain this we will need 5 years' full referencing history, with a Criminal Record Check.


About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

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London Heathrow Airport
Room L0.100, Terminal 2 - The Queen's Terminal, London Heathrow Airport, Hounslow, United Kingdom, TW6 1EW
  • Salary:
    Commensurate with skills and experience
  • Grade:
  • Location:
    London Heathrow Airport
  • Region:
    Greater London
  • Function:
    Corporate Services
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week: