Reporting to the Station Manager, the job holder is responsible for the business interests and day-to-day operational performance of the Front of House department at Stockholm-Arlanda Airport. Moreover, the job holder expects to develop and implement business and organizational measures for the department in accordance with established goals, budget and separate agreements with the station manager.

The department will generally consist of some 230 - 260 employees.  The customer base is multiple, with a wide variety and complexity of operations and product offering, although the principal service provided will be ground handling. The role requires a proven manager with a strong operational and business understanding.

Main responsibilities

Current secure the most efficient staffing and operation of the department’s resources. Participate in customer meetings and events to maintain and nurture the customer relationship for the benefit of Menzies Aviation. Ensure development of department employees who are related to the departments other goals and plans.


Participate in the recruitment process. Implementing measures for effective training and development, performance and potential and relevant successful plans. Achieving acceptable quality standards and objectives, both internal and external. Develop and maintain procedures for the purpose of the departments production is carried out in accordance with laws and regulations. Moreover the job holder expects to continuously follow up and develop staff and also keep track on the personnel attendance/absence. 

Candidate requirements

  • Substantial operational management experience.
  • Experience and knowledge of aviation services, in particular passenger handling.
  • Excellent leadership and people management skills
  • Excellent social and communication skills in both Swedish and English.

Candidate requirements

Vacancy type: Full time with a probationary period of six months

Working pattern: Weekdays

Location: Stockholm-Arlanda airport

Start date: Q1 2018

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Stockholm Arlanda Airport
Terminal 5, Stockholm, Sweden, 190 45
  • Salary:
    Individual / In agreement
  • Location:
    Stockholm Arlanda Airport
  • Region:
    Northern Europe
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Working Pattern:
  • Hours Per Week: