Make someone's day, every day.

When you’re one of our team, you’ll play a vital part in every customer’s journey.

The part you’ll play

As the face of Menzies Aviation, you will be delivering high performance standards around all aspects of the lounge operation and customer processing, meeting the requirements of our customers and maintaining health and safety and overall good working practices in accordance to company policies and procedures at all times. 

Qualifications & Experience:

  • A valid Responsible Service of Alcohol (RSA) Certificate.
  • A high standard of grooming and presentation
  • Excellent organisational and time management skills.
  • High level attention to detail.
  • High level customer service delivery.
  • Strong work ethic and positive attitude.
  • Microsoft Word/Excel

Main Accountabilities Include: 

  • Provide exceptional customer services as per the Menzies Aviation standards.
  • Ensure the highest level of service is provided and maintained to assist all customer queries and ensure requests are handled in a prompt efficient manner.
  • Enjoy working both independently and within a team.
  • Clear and reset tables as well as ensuring service areas are clean and tidy.
  • Clean and maintain stock levels throughout the facility.
  • Administrative duties such as data capturing.
  • Maintain standards of hygiene for food handling and presentation.
  • Promote a safe workplace and promoting general OHS practises.
  • Other tasks as required.

What you’ll get in return

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass and a valid driving licence.

About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest of faces for millions of customers, making sure they have a safe and seamless journey through the airport and all the documents they need for their flight.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

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Airport Ave, , Cairns City QLD, Queensland, Australia, 4870
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