This position is for Menzies Aviation (UK) Ltd operating as Airline Services.

Where teamwork goes further

When you’re one of our team, you’ll play a vital part in every customer’s journey.

The part you’ll play

Reporting to the Passenger Services Shift Supervisor. Passenger Services Manager the Team Leader will be responsible for leading a team of professional and courteous check-in service agents, dealing with passengers and their baggage items and traveling requirements. Being the face of the company, a high level of customer service is required at all times. This role will require you to carry out duties at the check-in desk, surrounding area, the boarding gates and on or near aircraft.

  • Greeting and checking passenger documentation.
  • To check passengers in using a computer-based system, issuing boarding cards and baggage labels in accordance with the Airline(s) and Company (ASL) requirements.
  • To check passengers in using a manual system in the event of a computer failure.
  • Process passengers at the boarding gate, transfer desks or any other designated area.
  • Apply airline regulations which may involve charging excess baggage or upselling.
  • Adhere and apply strict security and safety regulations.
  • Effectively assist passengers with their experience travelling through the airport.
  • Able to lead and motivate the staff on shift.
  • Assist with training requirements as and when required.
  • Assist with communication between Ramp, OPS and flight crew as and when required  
  • Additional Duties: To carry out any reasonable request within the group or operate any equipment or facility when trained to do, to ensure a safe, secure, smooth and efficient service.

What you’ll need to bring:

  • A good standard of verbal and written English.
  • Great customer service.
  • Good personal presentation.
  • Ability to work and deal with pressurised situations.
  • A good standard of literacy and numeracy.
  • Ability to work shifts in order to cover a 24hr operation, 7 days a week.
  • A team player.
  • Ability to work to tight deadlines.
  • Good communication skills.
  • Ability to follow and act on instructions.
  • Able to demonstrate strong leadership qualities.

What you’ll get in return

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass. To obtain this we will need 5 years' full referencing history, with a Criminal Record Check.


About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

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Manchester Airport
Room 40094, Ground Floor, Terminal 3, Manchester Airport, Manchester, United Kingdom, M90 1QX
  • Salary:
    Commensurate with skills and experience
  • Location:
    Manchester Airport
  • Region:
    North West England
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week: