The part you’ll play


Menzies Aviation, an international provider of Ground Handling and Cargo solutions at airports in 30 countries worldwide, is pleased to announce this exciting opportunity for an exceptional Passenger Services Manager to join our Airport Operations in London Luton Airport.

  • Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas.
  • Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
  • Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively to fill them, including contingency planning.
  • Accountable for ongoing day to day management to an approved business plan
  • Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.
  • Budgetary control, ensuring effective and efficient labour utilization, whilst also actively controlling all departmental costs.
  • Responsible for the day to day operation of the lost and found department.
  • Work with the airport authority, airport suppliers & other ground handlers to ensure prescribed levels of service at agreed standards are delivered.
  • Ensuring the department follows a consistent Human Resources process, with the relevant company policies being delivered at all times.
  • Ensure that all airline policies and procedures are being implemented at all times, in line with customer airline requirements.
  • Developing and maintaining strong professional relationships within the airport community.

 What you’ll need to bring

  • Substantial operational management experience.
  • Experience and knowledge of aviation services, in particular passenger handling
  • Excellent leadership and people management skills
  • Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.
  • Good knowledge of airport reservation systems.


What you’ll get in return

In addition to a competitive salary, the wider benefits of this role include, but not are limited to, automatic enrolment into a pension scheme, Life Insurance, Savings Related Share Option Scheme and a Childcare Voucher Scheme.

To follow aviation security requirements, working in an Airside role you will be required to hold a full Airside Security Pass. To obtain this we will need 5 years' full referencing history, with a Criminal Record Check.


About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

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Luton Airport
Rushton House, Percival Way, Airport Way, Luton, United Kingdom, LU2 9LS
  • Salary:
    Commensurate with skills and experience
  • Location:
    Luton Airport
  • Region:
    Greater London
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week: