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Senior Passenger Services Agent

Make someone's day, every day.

When you’re one of our team, you’ll play a vital part in every customer’s journey.

 

The part you’ll play

As the face of Menzies Aviation and the airline you’re representing, you’ll be the sunny start to all sorts of journeys for all kinds of people. Greeting customers from all over the world, you’ll assist and guide them through every step of their journey through the airport. From check-in and bag drop, to boarding gates and arrivals, you’ll ensure customers are kept well-informed and are in the right place at the right time. Following safety, security and airline-specific procedures, you’ll put our customers’ - and their customers’ - needs at the heart of everything you do.

 

What you’ll need to bring:

  • Customer, team and safety focus
  • A respectful, friendly and supportive approach
  • Reliability, punctuality and organisational skills 
  • Flexibility and the ability to adapt to changing priorities and situations

 

What you’ll get in return

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass and a valid driving licence.

 

About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest of faces for millions of customers, making sure they have a safe and seamless journey through the airport and all the documents they need for their flight.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

Senior Passenger Services Agent

Key responsibilities:

To attend to arriving passengers with baggage collection, missing/damaged bags and assist in the transfer of baggage to other carriers.

Handle lost, found and damaged property matters

Create World Tracer files and carry out primary and secondary tracing for customer carriers

Arrange for restoration of located baggage to passenger

Send claim forms to passengers as required


 
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Location
Auckland Airport
100 Cyril Kay Road, Auckland, New Zealand, 2150
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  • Salary:
    Competitive Salary
  • Location:
    Auckland Airport
  • Region:
    New Zealand - North Island
  • Function:
    Aviation
  • Vacancy Type:
    Part-Time Permanent
  • Working Pattern:
    Rotating shift work
  • Hours Per Week:
    minimum 25hours
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