Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Strengthen and support the overall customer experience within air cargo handling operations. Act as a central communication point between airlines, GSAs, cargo representatives, and internal operations teams. Ensure timely, accurate, and professional responses to operational inquiries and service needs. Proactively manage customer expectations through efficient communication and issue resolution. Contribute to improved service performance, customer satisfaction, and long-term relationship building.

What you will be doing

Serve as a dedicated point of contact for customer follow-up, ensuring high-quality operational customer service to internal and external stakeholders.
Proactively manage customer expectations through clear communication, timely updates, and effective issue resolution.
Maintain strong working relationships with airline cargo teams, GSAs, freight forwarders, and regulatory bodies.
Initiate investigations into discrepancies through system checks, warehouse verification, document matching, and communication with other relevant stakeholders.
Manage communications regarding irregularities including missing cargo, damaged cargo, over-carried shipments, and customs-related queries.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Experience in air cargo handling, logistics, freight forwarding, or airport operations preferred.
Strong background in customer service or account coordination roles.
Familiarity with airline systems, cargo documentation, and cargo regulations (IATA/DGR knowledge is an advantage).
Customer-focused and relationship-driven, with strong communication skills and the ability to collaborate effectively across teams in fast-paced environments.
Organized, proactive, and solution-oriented, demonstrating good judgment, attention to detail, and the ability to prioritize under pressure.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

If you have any questions regarding the position, feel free to contact Cargo Station Manager at email Eskild.Svartberg@menziesaviation.com for further information.

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