Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

To provide assistance to passengers arriving with mishandled luggage, in line of specific airline's requirements.
Responsible for handling the arrivals operation on a shift through clerical, manual and computerised means, ensuring customer service standards of the Airlines are achieved, and that Menzies and Airline policies and procedures are followed.

What you will be doing

Ensures the correct completion of all documents related to the flight (Flight File) and is responsible for the accuracy and reality of records stated on documents.
Ensures that the workplace is clean and tidy.
To assist / liaise with baggage delivery companies and other stations.
To be able to manually lift the bags if needed.
To answer and action immediately where needed on all telephone calls from Airlines and passengers.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Good knowledge of the English language and a Scandinavian language, both written and spoken.
Be a good communicator.
To be physically fit for handling manual lifting of bags.
To be able to work in a team, under pressure and sometimes under conflicting situations.
To be able to communicate with the staff from other departments in order to resolve problems during working hours and under pressure.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Documents