Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

We are looking for motivated individual to effectively lead staff to ensure quality customer service is delivered to all passengers handled by MASIL, while maintaining the policies, standards and safety requirements of the customer carriers. Ensure availability of qualified staff to cover operations at all times

What you will be doing

Ensure that all services are provided in accordance with Company and Customer Airlines Policies and current legislations, keeping good customer relations with airline representatives.
To always ensure the best use of all the Company's resources and assets.
To carry out all Ground Handling related activities as directed by the Company through its policies, procedures and training to facilitate the success of the operation in which you have been trained.
Assign work schedules and work duties
Monitor, evaluate and plan training needs, in conjunction with passenger services head of department, to ensure the quality and competence of employees is maintained.
Liaise with carriers' representatives to ensure their requirements and standards are being met.
Fully comply and adhere to customer airlines.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Good leadership and people management skills.
Good experience and knowledge of aviation services includes passenger services handling.
Problem Solving; Uses judgement based on the analysis of information.
Must have a very good command over both Arabic and English language.
Ability to work with a pressured environment and provide required tasks within adequate time.

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Documents