Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Baggage agent will be responsible to load, unload and handle arrival, transit & departure baggage Support Baggage team to achieve safe, secure and on time flight departure and to ensure baggage delivery as per Agreed SLA's/KPIs.

This job will also entail clearing waste from aircraft seating areas, galleys and toilets. Tidy and replenish seat pocket material. Wipes clean all meal trays, overhead bins and windows. Following all the airline specific procedures.

What you will be doing

Wear Personal Protective Equipment (PPE) as per MASIL policy.
Handle (Load, unload & transport) baggage as instructed.
Assist the Baggage Team Leader or Supervisor in baggage reconciliation to ensure no unaccounted baggage is loaded in the aircraft hold so that flight safety & security is never compromised under any circumstances.
Must be able to read the tags of the baggage and should be able to identify the bags based on destination.
Report to the point of work as allocated on time.
Attend flight handling briefing with Baggage Team Leader.
Handle baggage with care to avoid any damage.
Do not involve in any kind of unauthorized activities.
Should always act as an important member of the team and should contribute to the maximum towards the goal of the team.
Carry out baggage damage checks before loading or unloading of baggage. Any bag received in damaged/Open condition, must be reported to Team Leader.
Look out for any Dangerous Good sticker on baggage/item and escalate to Baggage Team Leader for necessary follow up action.
Do housekeeping of Baggage Hall or Workplace
Assist Baggage Driver in transportation of baggage, trolley, ULDs etc.
Assist Baggage Team Leader in Baggage reconciliation/ Baggage count
Do not load any damaged bag or baggage with any visible leakage.
Before loading/ unloading, always check Baggage Tag for flight number, date and destination. Speak to Baggage Team Leader for help and guidance.
Attend training as directed.
Perform Aircraft loading, unloading, cleaning or cargo handling tasks as directed.
Do only those tasks for which you are trained for.
If you notice any safety hazard, incident, accident, report to your Team Leader or Supervisor immediately.

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Qualifications and Experience

Education – minimum secondary level.
Minimum 6 months' experience within the aviation sector, ideally in airport ground handling
Previous airport ground Handling experience and knowledge is preferred.
Must be flexible and willing to work in shifts covering 24 x 7.
Must be reliable and punctual.
Customer and safety focused.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now! the deadline to receive applications is 23 September 2025.

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