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People. Passion. Pride. This is what has driven our teams since 1833.

Join team Menzies and launch your career in the exciting Aviation Sector where no two days are the same. At Menzies, we have big ambitions and we're committed to developing our people through world class training and to provide them with a long-term career.

With a firm commitment to exceptional customer service and working to high performance standards, as a Customer Service Agent, you will be joining our team as a customer facing ambassador for our global Aviation partners. You will provide an excellent pre-flight experience, checking in and boarding passengers and processing their luggage and other items for travel.

At Menzies, safety is at the forefront of everything we do. You will be expected to adhere to our safe working practices, protecting the health, safety and security of yourself, colleagues and others at the forefront of everything you do.

Your key duties will be:

Main accountabilities include

  • Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
  • Process baggage facilities reports using the automated DCS system, providing highest customer service when dealing with customers and arrange delivery with the couriers for pickup.
  • Always ensure safety and Security is never compromised.
  • Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
  • Marshall customers onto and off aircraft in a safe, secure and efficient manner.
  • Follow procedures for passengers with regards to the acceptance of Dangerous Goods.
  • Be able to consistently deliver the highest possible customer service at all times.
  • Deal with disruption and irregularities with confidence and composure.
  • You must remain confidential following all GDPR regulations set out to ensure compliance at all times.
  • Liaise with customers on any updates regarding baggage via telephone, email etc.
  • Produce rush tags for delayed and on hand bags to be sent to relevant stations.
  • You must remain confidential following all GDPR regulations set out to ensure compliance at all times.
  • Responsible for stock control and reporting when stock is required for ordering.
  • Ensuring that housekeeping is maintained in all areas, office, breakroom and stock room.
  • Responsible for reporting faults or irregularities with equipment, facilities, systems or processes to the appropriate management.
  • Operate all equipment and systems in a safe, secure and efficient manner at all times.
  • Any Additional Duties that may be required
  • Assist management in times of disruption.
  • Liaise with airline customers.
  • Liaise with other departments and companies within the airport


 As part of team Menzies, you will be fully trained and will have access to a wide range of learning and career development opportunities. A more detailed job description will be provided if you are offered a position.

Our business operates 24 hours a day 365 days of the year, so you will need to be prepared to be flexible in relation to times and days of work.

Role requirements

  • Good verbal communication skills
  • Diligent attention to detail
  • Aptitude for working with a variety of information technology
  • A full 5 year work/unemployment/education history
  • Proof of Right To Work in the UK
  • Full and valid UK Driving Licence or Valid Passport
  • Criminal Record Check and Airside Security Clearance (we will assist in this process)


  • Competitive salary and opportunities for overtime
  • Comprehensive induction and training plan
  • Company uniform
  • Employee Assistance Programme
  • Menzies for ME - offering discounts on cinema tickets, restaurant, lifestyle and more
  • Career development opportunities in a global organisation


Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please let us know when making your application if there are any reasonable adjustments to our process that you would like us to consider.



Application instructions

 The closing date for submissions is 19/08/2022

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Glasgow Airport
Airside Admin Offices, Terminal 1, Glasgow, United Kingdom, PA3 2SW
  • Salary:
    Commensurate with skills and experience
  • Location:
    Glasgow Airport
  • Region:
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Working Pattern:
  • Hours Per Week:
  • Closing Date:
    19 August 2022