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You will be required to process documentation pertaining to freight and mail by clerical and computerised methods in accordance with Company procedures, and Governmental regulations. Full compliance with Company Security and H&S policies is mandatory.

Main accountabilities include:

  • Ensure the accurate processing of documentation in all areas in accordance with operational procedures, handling briefs, and Customers' Service Level Agreements, including special handling e.g. HUM, DGR, VUN, VAL, Radioactive material.
  • Perform all aspects of the day-to-day clerical operation and achieve a high level of service and productivity.
  • Liaise with clerical Supervisors to ensure fully informed.
  • Carry out Dangerous Goods checks and adhere to IATA and carrier regulations.
  • Deliver a high-quality customer service to all internal and external customers.
  • Manage irregularities via Hermes Service Management and Service Recovery.
  • Ensure all irregularities are reported via IRP messages where required.
  • Liaise with customers face-to-face or via telephone, fax and e mail.
  • Perform Reception duties including adherence to CAA regulations.
  • Process transshipments including obtaining onward bookings and security clearance.
  • Process imports and export flights including issuance of NOTOC of required pre-advice.
  • Liaise effectively with carrier and other handling agents.
  • Liaise effectively with warehouse staff on build and break requirements.
  • Adopt a proactive work ethic, planning to anticipate and prevent handling issues.
  • Fully comply with all Company Regulations including Security and Health and Safety.


Qualifications and Experience: 

  • Must have AVSEC Security Level CO (old Level D) certification or higher.
  • Must have extensive cargo experience.
  • Must have excellent practical knowledge of Hermes.
  • Ability to plan and prioritise effectively imperative.
  • Ability to work effectively & efficiently to tight & flexible deadlines essential.
  • Full driving licence essential.


Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

  • Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
  • Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
  • Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
  • Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
  • Fully understand the company health and safety policy.
  • Attend training courses as may be arranged by the Company.
  • Engage with MORSE and follow our code principles.

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Menzies World Cargo
MW1, Building 557, Shoreham Road West , Hounslow, Middlesex, United Kingdom, TW6 3RT
  • Salary:
    Commensurate with skills and experience
  • Location:
    Menzies World Cargo
  • Region:
    Greater London
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Working Pattern:
    4 days on 4 days off, days and night
  • Hours Per Week: