Cargo Office Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

We are looking for borth Cargo Office Agent in Document and in Planning. 

Please let ut know if you only want to apply to one of them. 

Role Purpose Document

To process and register all import and export airwaybills in the Cargo Handling System, its partners and customers. Ensure that all guidelines and manuals are followed to achieve the highest possible quality. Report all deviations and trace any irregularities. Respond to inquiries from both external and internal customers, whether by phone or in person, in a professional and accurate manner.

Role Purpose Planning

The position holder will, together with Duty Manager, serve as the operational coordinator within their unit and shift. The Cargo Office Agent will act as a subject matter expert, providing support and guidance to employees. 

What you will be doing Document

• Register all import and export air waybills. 
  
• Carry out all required tasks in Cargo Handling Systems. 
  
• Ensure all agreed deadlines and routings are followed and make corrections in case of deviations. 
• Perform necessary tracing of all shipments in the event of irregularities. 
• Verify that all necessary documents for freight release are accurate. 

What you will be doing Planning

• Hold overall responsibility for manifesting (export, transfer, import cargo). 
• Process and register all import/export air waybills into the Cargo Handling System. 
• Ensure the accurate processing of documentation in all areas in accordance with operational procedures, handling briefs, and Customers' Service Level Agreements. 
• Perform dangerous goods inspections per DGR acceptance guidelines and airline checklists. 
• Liaise with agents (freight forwarders/Consignee) to resolve irregularities and communicate with airlines to rebook ready for carriage shipments.  

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

• Minimum of 3 years of relevant experience. 
• Proficiency in written and spoken English and Norwegian
• Ability to work independently and with solid computer literacy. 
• Shows ability and willingness for professional development.   
• In-depth knowledge of the cargo business and a thorough understanding of MWC's goals and strategies. 

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

We interview candidates on an ongoing basis.
Employment requires an approved background check and a valid Avinor ID card.