Where teamwork goes further

When you're one of our team, you'll play a vital part in every customer's journey.


The part you'll play

An exciting opportunity has arisen to join our Cargo Team at London Heathrow.  We are looking for a Cargo Services Manager to support our Cargo Office operation.   The role will involve overseeing all aspects of the 24/7 Office and Reception operation on a shift basis to deliver expected service performance for all customers.  You would be accountable to ensure all operations are delivered safely, securely and within all contracted service performance requirements.

Key responsibilities with include; 

  • Oversee all office operations including export build and manifesting, AWB input and processing and all customer service enquires
  • Ensure all service delivery targets daily are achieved
  • Oversee the export and import reception to ensure customers are processed promptly and cargo acceptance process is fully adhered to at all times. Ensure all employees in the office and reception environment are delivering the best possible productivity during shifts.
  • Effectively manage labour resources within the operation as required to ensure workload targets are achieved
  • Complete shift management and KPI data reports as required
  • Ensure all staff briefings are held and correctly attended and managed
  • Ensure all target door times are achieved
  • Ensure compliance to customer service level agreements (SLA's)
  • Liaise with local UK authority stakeholders as required
  • Proactively resolve customer complaints and implement revised processes or measures to prevent re-occurrence
  • Conduct regular audits to ensure compliance to Company procedures
  • Ensure all new work instructions are constructed with the health, safety and welfare of staff, customers, contractors and other visitors/3rd parties as required as a priority
  • Be fully compliant with the Company Health & Safety policy
  • Fully comply with DFT Regulations and Health and Safety regulations monitoring and auditing our terminals security and safety process
  • Ensuring Working Time Directive is effectively managed and ensuring full productivity on shifts


What you'll need to bring:

  • Minimum of 10 years' experience in Cargo warehouse operations
  • Supervisory/management experience within Cargo operation
  • Good decision and problem solving skills
  • Excellent people and planning and skills
  • Knowledge and experience of cargo operations, compliance, security, safety and cargo commercial activity
  • Industry qualifications and training such as Dangerous Goods Handling, Security awareness, Live animal regulations, special product handing and outsize cargo handling


What you'll get in return

You'll be part of a friendly organisation who values the part their people play. You'll see that there's no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it's a world in itself, where every day brings a new experience. So, you'll enjoy plenty of variety and development opportunities and you'll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass. To obtain this we will need 5 years' full referencing history, with a Criminal Record Check.


About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we're still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

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London Heathrow Airport
Room L0.100, Terminal 2 - The Queen's Terminal, London Heathrow Airport, Hounslow, United Kingdom, TW6 1EW
  • Salary:
    Commensurate with skills and experience
  • Location:
    London Heathrow Airport
  • Region:
    Greater London
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Working Pattern:
  • Hours Per Week: