Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

The Chief Operating Officer (North America) is accountable for the end‑to‑end leadership of day‑to‑day operations across the region, encompassing all Ground Handling Operations (excluding Cargo and Fuel) in the United States, Canada, and the Caribbean. The role ensures disciplined execution of the company's strategic objectives, delivering safe, efficient, and consistent operational performance at scale.

Working in close partnership with the EVP Americas and the executive leadership team, the COO translates strategic vision into actionable operational plans, drives process optimisation and operational excellence, and ensures effective coordination across functions to support sustainable growth and performance.

What you will be doing

Provide enterprise oversight of day‑to‑day operations, ensuring consistent execution of strategy and delivery against business objectives.
Translate corporate strategy into clear operational priorities, measurable outcomes, and scalable operating models.
Drive operational performance, efficiency, and profitability, using disciplined KPI management and continuous improvement.
Partner closely with the Executive Vice President (Americas) and executive leadership team on strategic planning, growth initiatives, and business transformation.
Provide leadership and direction to senior functional leaders, building a high‑performance, accountable, and collaborative culture.
Oversee organisational effectiveness, including talent development, succession planning, and operating model design

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Bachelor's degree in Business Administration, Operations, or a related discipline; MBA or equivalent executive qualification preferred.
10+ years of progressive leadership experience, including senior executive roles with accountability for enterprise-wide operations.
Aviation Services industry experience, with an understanding of safety, compliance, asset-intensive operations, and regulatory landscapes.
Demonstrated success leading complex, multi‑functional operations and aligning diverse teams to a shared operating agenda.
Highly effective leader and decision-maker, with strong executive presence, influence, and stakeholder management capability.

Want to learn more about what we are looking for? Please see the attached job description.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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