Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

You will be responsible for ensuring that ground handling is delivered safely, on time and consistently, in line with service level agreements. Managing team members using effective feedback and communication of company goals while assessing work performance and identifying areas for improvement and training opportunities. Using industry and company knowledge to offer a high standard customer-focused experience for both customer airlines and passengers.

What you will be doing

Safeguard the health, safety and welfare of staff, customers, and other visitors in compliance with the Company's Health & Safety Policy.
Supervise team members in duties and performance, providing feedback where necessary and managing team strengths and weaknesses. Ensure all tasks are allocated tactically and efficiently to meet SLA.
Motivate, guide, coach and mentor team members to exceed goals and create a positive environment during shifts.
Assist in training new team members in company standards, customer service, and job duties when required.
Supervise team members on duty and ensure all tasks are allocated efficiently to meet customer SLAs.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Must be pro-active and forward thinking, with meticulous attention to detail and accuracy.
Must be flexible to adapt to changing demands/circumstances.
Must have suitable experience working within a Passenger Services Department
Possess excellent people and communication skills
Have strong leadership and motivation skills

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Need more detail? Feel free to contact gilda.biggerstaff@menziesaviation.com for further information.

Documents