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People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.


Deliver high performance standards around all aspects of Passenger Services and customer processing, meeting the requirements of our Airlines and maintaining health and safety and overall good working practices in accordance to company policies and procedures at all times.


Candidate requirements

  • Passenger check in, manual and DCS.
  • Receive ticket, passport, check documents for validity and accept or reject documents.
  • Accept & weigh bags, accept or reject, if reject discuss with passenger (re cost of excess baggage etc.).
  • Process check in, tag baggage, arrange seating & issue boarding passes, ensure compliance with security requirements.
  • Customer service – assessing the needs of the customer.
  • Check serviceability of equipment.
  • Use multi airline check in systems.
  • Arrange & remove tensile barriers and carpets.
  • Push WCHR's, (wheelchair passengers), assist MAAS, (meet and assist), passengers on arrival and departure.
  • Take PIR's (Property Irregularity reports) for all carriers, manual and system, clear baggage through, record OHD (on-hand) baggage details, and action system tag trace.
  • Set up & operate as gate staff using boarding control systems, manual & DCS for aerobridge & bus remote operations, check passports; process transit passengers as per carrier procedures; monitor cabin baggage as required; check serviceability of equipment.
  • Set up, close down & stock check in counters.
  • Answer telephones enquires, operate fax & photocopy machines etc.; send telex's as required.
  • Duties as directed by Managers & Supervisors within skills base.
  • Liaise with client airline staff.
  • Work down as directed.
  • Passenger Marshalling duties.
  • Be current in Dangerous Goods Awareness.
  • Observe OH & S and security requirements.
  • Participate in training activities and conduct on the job training as the need arises within skills base.
  • Operate as turnaround staff - prepare for arrival of aircraft with WCHR and MAAS requirements, meet aircraft, de-board and board crew, ensure preparedness of cleaners, engineers and caterers, monitor progress of same.
  • Operate and responsible for recording of flight data.
  • Filing reports into flight files.


Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

  • Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
  • Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
  • Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
  • Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
  • Fully understand the company health and safety policy.
  • Attend training courses as may be arranged by the Company.
  • Engage with MORSE and follow our code principles.

An employee who impedes the implementation of a safe and healthy system of work, or puts themselves or others at risk by not following health and safety procedures or by engaging in horseplay, will face serious disciplinary action. Endangering the health and safety of people, is considered in most Countries and States to be a breach of law, and enforcing officials (e.g. fire officers, local health and safety authority) could bring prosecutions against the Company, Company Directors, Management and employees alike.


Qualifications and Experience

  • Efficient computer and typing skills.
  • Professional and courteous communication skills, both verbal and written.
  • High level attention to detail.
  • Excellent organisational skills and the ability to multi task.
  • A positive, can-do attitude.
  • Ability to problem solve and complete work accurately within a fast-paced environment.
  • Sound numerical skills.
  • Ability to work cohesively in a team environment.
  • Maintain a high standard of grooming and presentation.



Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.


Application instructions

Please click apply now. If you have any questions, you can contact [recruiters name] . The closing date for submissions is [date].

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Airport Ave, , Cairns City QLD, Queensland, Australia, 4870
  • Salary:
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  • Vacancy Type:
    Part-Time Permanent
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    Shift work
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