menu close


People. Passion. Pride. This is what has driven our teams since 1833.

Assist the Duty Management Team in planning and managing the operation through clerical, manual, mechanical and computerised methods, ensuring customer service standards are achieved, within agreed cost limitations and in accordance with company policies and procedures.

Candidate requirements

  • You must have the drive to Coach and Mentor staff to ensure processes and procedures are being followed as per airline Service Level agreements and company policies to represent the Company in a professional manner at all times.
  • Ensure maximum utilisation of agreed staff resources as directed by management.
  • Must complete E1 interactions forms for issues of conduct, lateness, good performance and any other issue which merits. Documenting on staff trackers and informing duty manager & FOH manager.
  • Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the companies' health and safety.
  • Ensure the integrity of the daily flying programme is maintained through effective and safe monitoring of the operation.
  • Gather and process all data and documentation necessary for the fulfilment of the success of the operation by manual, automated or computerised systems including report writing.
  • Completion of airline reports including end of shift report, delay reports and sales reports including tebs on a daily basis in a timely manner for all airlines.
  • Ensure all staff are fully updated and informed of all operational issues, company updates and station operational notices. Deliver daily team briefings.
  • SMART compliance inspections to be completed daily to ensure staff are following procedures and ensure Service Level agreement targets are achieved.
  • To actively provide support to the FOH manager, Duty managers to ensure remain compliant with all regulations.
  • Ticketing functions for required airlines when required and all leads must be able to complete Customer Service Agent duties.


 Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

  • Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
  • Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
  • Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
  • Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
  • Fully understand the company health and safety policy.
  • Attend training courses as may be arranged by the Company.

Engage with MORSE and follow our code principles.

 You can find these detailed in our Health and Safety Manual


Qualifications and Experience

  • Good verbal communication.
  • A full 5 year work/unemployment/education history.
  • Valid Passport
  • Proof of National Insurance
  • Proof of address
  • Full and valid UK Driving License
  • Criminal Record Check and Airside Security Clearance


Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application instructions

 The closing date for submissions is 03/12/2021

Close map
Isle of Man
Menzies Aviation, RonaldsWay Airport, Ballasalla, Isle of Man, United Kingdom, IM9 2AS
  • Salary:
    Commensurate with skills and experience
  • Location:
    Isle of Man
  • Region:
    North West England
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Working Pattern:
  • Hours Per Week:
  • Closing Date:
    3 December 2021