Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Utilising your leadership and passion for Customer Service, you will lead and inspire your team to deliver excellent service and operational performance every day. You will ensure all standards, especially Safety and Security, are closely and consistently adhered to.

What you will be doing

Responsible for day-to-day operational performance, safety, security and customer satisfaction of the
product through effective support and management of delivery areas.
Supporting Senior Management in the development of strategic business plans and effectively managing
these in line with budgets to deliver excellent service to our airport customers.
Ensuring your team carry out all Customer Service and processing activities as directed by the Company
through its policies, procedures, and training to ensure the success of the operation.
Maintaining and promoting a safe and secure working environment at all times.
Complying with the Company's open, fair, and honest reporting culture.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Experience and knowledge of Aviation Services and conversant with Customer Handling procedures and Aviation Safety & Security procedures
Excellent leadership skills in managing, maintaining and developing a Customer Service Team.
Strong communicator with diplomacy skills and experience in liaising with senior airline, airport and other stakeholder personnel.
Proven track record of delivering against key performance and financial targets, working within a budgetary framework.
Demonstrableexperience of people management skills, including dealing with local Employee Relation matters.

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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