Where teamwork goes further

When you’re one of our team, you’ll play a vital part in every customer’s journey.

The part you’ll play

To actively be part of a dynamic team in the day-to-day running of Menzies Aviation. You will be responsible for ensuring that ground handling is delivered safely, on time and consistently in line with service level standards set for both on time and station performance.

  • Manage and develop the consistent process for effective utilisation of staff. Planning, rostering and allocating.
  • Minimise staff turnover and sickness through effective management systems.
  • Deliver regular team briefings / Feedback sessions and staff appraisals.
  • Ensure consistent comprehensive practices are conducted including staff investigations and disciplinary meetings.
  • Ensure all staff are fully updated and informed of all operational issues, company updates and station operational notices.
  • Ensure all staff are fully trained in line with Airline operating procedures complying with directives set by both DFT and CAA.
  • Monitor and pro-actively increase CSAT and revenue targets set out in the monthly budget.
  • Safeguard the health, safety and welfare of staff, customers and other visitors in compliance with the Company’s Health & Safety Policy.
  • Understand staffing effectiveness.
  • Create and sustain a safe working environment and culture.
  • Ensuring that daily audits take place in all areas.
  • Sales desk financial controls including TEBS.
  • Manage, investigate and compile reports on day to day operational incidents - disruption management.
  • Ensure continuous reduction in overtime costs.
  • Build good working relationships with third party providers.
  • Lead by example, strictly following correct airline and company procedures, demonstrating excellent customer service skills and promoting safe working practices and Uniform standards.
  • Report all related delays during the shift, giving full and accurate details.
  • Represent the Company in a professional manner at all times.
  • Any other reasonable duty as requested.

What you’ll need to bring:

  • Must be able to demonstrate managerial / supervisory experience in a customer service role.
  • Experience of ground handling practices including a detailed knowledge of Passenger Services and Ticketing and banking (TEBS).
  • Excellent people and communication skills.
  • Excellent leadership skills.
  • Ability to communicate successfully at all levels, whilst leading and motivating a growing workforce.
  • Flexibility in times of disruption to motivate and encourage the team to deal professionally with the unexpected challenges that disruption poses.

What you’ll get in return

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass. To obtain this we will need 5 years' full referencing history, with a Criminal Record Check.

About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

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Manchester Airport
Room 40094, Ground Floor, Terminal 3, Manchester Airport, Manchester, United Kingdom, M90 1QX
  • Salary:
  • Location:
    Manchester Airport
  • Region:
    North West England
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week: