Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The FOH Manager is responsible for the business interests and day-to-day operational performance of the Front of House department at Stockholm-Arlanda Airport. Moreover, the job holder expects to develop and implement business and organizational measures for the department in accordance with established goals, budget and separate agreements with the station manager.

The department generally consist of some 200+ employees. The customer base is multiple, with a wide variety and complexity of operations and product offering, although the principal service provided will be ground handling. FOH consist of the departments check in, arrival and gates.

What you will be doing

Maintain and nurture the customer relationship for the benefit of Menzies Aviation. Cooperate with the airport authority and other relevant organisations.
Responsible for day operation performance, safety & security and customer satisfaction of the product through effective support and management of the department's delivery. Ensuring Safety & Security procedures are according to standards set within Menzies Aviation policy and according to international Aviation standards.
Responsible for the work environment for the department and that the production is carried out in accordance with adequate laws and regulations.
Implementing measures for effective training and development, performance and potential and relevant successful plans. Ensure development of employees who are related to the department's other goals, plans and ensure that the department work accordingly to Menzies routines and policies. Improving delivery of Menzies Aviation products and service through developing a motivated and skilled team
Monitoring performance of key customer SLA´s identify gaps, plan and resource effectively to fill them including contingency planning.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

The role requires a proven manager with a strong operational and business understanding. The FOH manager play a key role in building positive culture, leading and inspiring the FOH department.
Substantial operational management experience.
Experience and knowledge of aviation services, in particular passenger handling.
Excellent leadership and people management skills
Excellent communication skills in both Swedish and English

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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