Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Head of E-Commerce will lead the transformation of our cargo and freight operations through innovative digital platforms, enhancing customer experience and operational efficiency. You will develop and implement strategies that position Menzies Aviation & Air Menzies International as a leader in e-commerce-driven cargo solutions, driving revenue growth and customer satisfaction in a competitive global market.

This role will play a critical role in driving Menzies Aviation's strategic growth by fostering and strengthening relationships with shippers and consumers, shaping and implementing strategic initiatives, and serving as a key service solutions provider for cross border ecommerce customers and our airline partners, contributing to the development and execution of our global freight & cargo eCommerce strategy.

This role can be based in either London, Dubai, Singapore or Hong Kong.

What you will be doing

Develop and execute the organisation's e-commerce strategy aligned with business objectives and industry trends.
Identify growth opportunities through digital transformation, automation, and customer-centric solutions in the cargo & cross border ecommerce space.
Collaborate with senior leadership to integrate e-commerce into the company's overall commercial and operational strategy.
Oversee the development and optimisation of tools and digital platforms for cargo booking, screening, tracking, custom clearance, delivery and service management.
Ensure seamless integration with existing systems, such as warehouse management, AMI´s TM and airlines
Evaluate and implement innovative technologies, including AI, blockchain, and IoT to enhance the e-commerce experience.
Foster strong relationships with key stakeholders, including airlines, freight forwarders, eCommerce platforms and logistics partners.
Leverage analytics to understand customer behaviour, optimise pricing strategies, and forecast demand.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Degree in Business, Technology, or a related field.
Proven track record of leadership in e-commerce or digital transformation, preferably in the logistics, aviation, cargo or freight forwarding industries.
Proven record of growth in the ecommerce arena
Strong understanding of cross border e-commerce, freight forwarding and cargo operations and the aviation supply chain.
Expertise in integration of emerging technologies and customer / supplier onboarding.
Analytical mindset with experience using data to drive decision-making and strategy.
Excellent communication, negotiation, and stakeholder management skills.
Knowledge of industry standards, including IATA regulations and e-AWB (Electronic Air Waybill) processes.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

If this role is ticking all the boxes for you please click apply now!

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