Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.    

But at the heart of our business is our people.

Role Purpose

The role is responsible for supporting the Assistant HR Manager in all aspects of the HR agenda and in the delivery of all HR activities and operational services.

The role holder will be the primary point of contact for the business, particularly for day-to-day issues and will be responsible for resolving less complex issues and providing support to the HR Manager through supporting the implementation of HR strategy and processes, policies and procedures in alignment with MASIL and local requirements. 

 Main Accountabilities include:  

• Liaise with Iraqi Airways for all HR operations.
• Ensure full compliance with the recruitment process, policies and procedures
• Follow through with all candidates during onboarding
• Prepare all related onboarding paperwork
• Conduct the HR induction process with new hires
• Analyse and process leave and return to work
• Investigate and answer claims concerning unemployment
• Investigate and answer correspondence related to unemployment or discrimination
• Assist with employee queries, employee recognition distribution and creation of documents
• Assist with general administration,
• Filing of all station documentation
• File retention and audits
• Prepare letters and documents
• Responsible for keeping a tracking on all HR records/data.
• Assist in scheduling interviews
• Perform and process the standard HR related requests from employees.
• Manage administration related to leave, attendance and shift patterns.
• Maintain and manage accurate and timely data and employee records
• Other duties as assigned

Safety, Security, Wellbeing and Compliance:

ALL employees have a responsibility and duty whilst at work to: 

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work. 
• Co-operate with their Manager / Supervisor in order to allow them to perform or comply with any legal requirements imposed on the company. 
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons. 
• Inform their Manager / Supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety. 
• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their Manager / Supervisor, who will then follow the procedures contained in this manual. 
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. 
• Fully understand the company's health and safety policy. 
• Attend training courses as may be arranged by the Company. 
• Engage with MORSE and follow our code principles. 

  Full compliance:

  o Health & Safety

  o Training

  o Equal Opportunities

  o Harassment

  o Data Protection

  o Security

  • Remain up to date with all station notices relating to policies and procedures
  • Remain up to date with all relevant operational, systems and Customer Service training
  • Maintain a safe and secure working environment at all times
  • Comply with the Company's open, fair, and honest reporting culture

Professional Standards

• Respectful, supportive, and friendly approach
• Clear and honest communication
• Passionate and driven.
• Flexible and understanding of changing priorities and situations.
• Punctual and reliable
• Confident and focused

Qualifications and Experience:

• Operational planning experience.
• At least 2 years of experience in generalist HR roles
• Sound knowledge of the Iraq Labour Law
• Excellent organisational, planning, and administrative skills and a good eye for detail
• Experience of working in a busy, sometimes high-pressure environment.
• Experience and knowledge of aviation services, in particular within a service delivery environment.
• Ability to communicate successfully at all levels.
• Aptitude to develop the role as required to embrace new IT systems.
• Development of communication and diplomacy skills used to direct/persuade/influence others.
• Aptitude to work as both part of a team and also independently.
• Ability to uphold confidentiality.
• Strong Customer service skills and experience
• fluent in the English Language (read, write and listen).

Professional Standards 

• Respectful, supportive, and friendly approach 
• Clear and honest communication 
• Passionate and driven. 
• Flexible and understanding of changing priorities and situations. 
• Punctual and reliable 
• Confident and focused 
• Team Player

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click Apply now!

Need more detail? Feel free to contact [ Lora Taan ] for further information. The closing date for submissions is [ 2 Apr 2026 ].