Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

The Baggage Master is responsible for coordinating and overseeing baggage operations to ensure the safe, efficient, and timely movement of passenger baggage and Unit Load Devices (ULDs) in accordance with airline requirements, company procedures, and regulatory standards. The role provides operational leadership to baggage room staff, ensuring service delivery targets, safety obligations, and customer expectations are consistently achieved while maintaining effective communication with airline representatives and internal operational stakeholders.

What you will be doing

Lead and supervise baggage operations staff, ensuring work is allocated effectively, performance standards are met, and operational objectives are achieved.

Deliver safe, compliant, and efficient operations by adhering to aviation security, safety, quarantine, dangerous goods, and company requirements.

Ensure airline service standards and operational KPIs are achieved, including flight readiness, baggage handling accuracy, first bag/last bag targets, and timely flight close-out.

Build and maintain effective stakeholder relationships with airline representatives, operational teams, service providers, and management to resolve issues and support service delivery.

Manage operational administration and resources, including reporting, system updates, equipment management, staffing coordination, and maintaining required certifications and records.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Demonstrate strong leadership, coaching, and team management capabilities to drive performance, accountability, and operational excellence.
Apply comprehensive knowledge of company policies, procedures, airline systems, and relevant government regulations to ensure compliance and effective decision-making.
Resolve operational issues and make sound decisions in a fast-paced environment to maintain service delivery and operational efficiency.
Communicate effectively with internal and external stakeholders, providing accurate advice, information, and support regarding operational services and customer requirements.
Utilise strong organisational, time management, and computer skills, including proficiency in Microsoft Office applications, to manage operational and administrative responsibilities effectively.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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