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People. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

As a Global IT Service Desk, we pride ourselves on offering a high quality, friendly, knowledgeable and professional service. Our Mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of Menzies Aviation. We do this through the provision of timely, consistently high quality and professional IT support at every customer contact. You'll see that there's no other sector like aviation to work in!

As a Service Lead, you'll be responsible for the global Service Management processes to drive performance and efficiencies, developing the team, identify skill gaps, ensuring the team are fully trained, governance & adherence and driving continual service improvement.

If you are enthusiastic individual, with a proven track record in Service Management, we offer a range of benefits and will support your progression and development as you start your career journey with us


Candidate requirements 

• Ability to work in a team environment
• Strong and influential relationship management skills with stakeholders, suppliers, colleagues and users in pursuit of delivery high quality services while maintaining service targets.
• Can work under pressure
• Effective problem solver with ability to examine and re-engineer processes, procedures and practices.
• Communicates written and verbal complex information and ideas to multidisciplinary stakeholder and can explain technical concepts to non-technical colleagues.
• Ability to prioritise and plan, balancing priorities and deadlines


Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.
• Engage with MORSE and follow our code principles.


Qualifications and Experience

• Service Delivery / Management experience in complex / large scales environment with minimum 5 years experience.
• Applied use of ITIL Framework to deliver process improvement with ITIL foundation as a minimum.
• Ability to map processes
• High level of IT competence with aptitude for learning new technologies and processes with a focus on ITIL Service Desk and ITIL technologies and processes.
• Understands the provisions of data analytics and its potential uses in end user experience and automation.



Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.


Application instructions

Please click apply now.  The closing date for submissions is 24th December 2021.

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Edinburgh - HQ
2 Lochside Avenue, Edinburgh Park, Edinburgh, United Kingdom, EH12 9DJ
  • Salary:
    Commensurate with skills and experience
  • Location:
    Edinburgh - HQ
  • Region:
  • Function:
    Corporate Services
  • Vacancy Type:
    Full-Time Permanent
  • Hours Per Week:
  • Closing Date:
    31 January 2022