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People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 202 locations in over 34 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey. 

We are now looking for a Lounge Manager to join our Arlanda team.  

Based in Stockholm Arlanda Airport, you will be operating in a high-paced multinational environment and be responsible for the day to day to running of our two Lounges. Your role will be to ensure that all passengers have a first class experience. This is a hands on role where the expectation is that you lead from the front and are visible in both Lounges during the course of your work day.

Main accountabilities include

  • Work closely with Planning department to assure efficient staffing of the lounges,  and to make sure that the Lounge is always staffed at the right level
  • Help with the preparation of the budget for the lounges and ensuring an efficient use of financial and material resources
  • Solve operational problems while ensuring an excellent and smooth day-to-day lounge operations
  • Assure highest quality standards in regards to all aspects of the Lounge experience for customers and staff alike
  • Identify operational requirements and management of suppliers
  • Work closely with Commercial team and Station Manager to increase customer portfolio
  • Develop the current lounge product by continually striving to improve what we do, and making Menzies Lounges the first choice for all passengers in Arlanda
  • Responsible for the ordering of supplies and maintaining the invoicing system
  • Implementing measures for effective training and development of department employees
  • Assure efficient communication and collaboration of the team
  • Ensure that all local food safety and hygiene laws are observed and followed
  • Ensure the best possible working environment for your team, so that they in turn can give every Guest the best possible experience in our Lounges
  • Participate in team objectives and relevant projects at the station
  • Undertake other reasonable duties, as and when deemed necessary

Qualifications and Experience

  • At least 3 years experience of restaurant or hotel management
  • This is a hands on role. Your initial focus will be to be involved in the daily operations, and then over time to develop the product offering
  • Proven manager experience
  • Financially and commercially astute
  • Fluent both in spoken and written Swedish and English
  • Excellent time management, prioritization and organizational skills
  • Ability to build and maintain strong business relationships with both the internal and external stakeholders
  • A positive and flexible attitude
  • Ability to use initiative and to work independently in a busy environment

Under the Airport Security Act we conduct background record checks on all employees.

Working Hours: Full time
Duration: Permanent (with 6 months' probation)
Start: As per agreement

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. 
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.  

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Welcome with your application as soon as possible, selection is done continuously. The closing date for submission is 5th of October.

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Stockholm Arlanda Airport
Box 197, Stockholm - Arlanda Flygplats, Arlanda, Sweden, 190 45
  • Salary:
  • Location:
    Stockholm Arlanda Airport
  • Region:
  • Function:
  • Vacancy Type:
    Full-Time Permanent
  • Closing Date:
    5 October 2023