Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Responsible for the day to day supervision and coordination of the Operations Department. To lead by example whilst maintaining Health & Safety standards and excellent working practices in line with Company policy.

Main accountabilities include: 

• Day-to-day allocation and coordination of flights as per skills required, ensuring disruption is considered.
• Customer liaison and dissemination of information regarding arriving and departing of flights
• Ensure all airline operational requirements are met such as requesting flight plans, movement/delay messages are sent, airline systems are updated and referred to and the monitoring progress of live flights is undertaken.
• Manage the recording and billing for Airline Customers – RSMS
• Ensure all flight files are checked and compiled properly
• Ensure any delays incurred by the Company and occurrences are reported to the Operations Manager
• Represent the Company in a professional manner at all times
• Maintain company's uniform standards
• Reporting of sickness absence
• Ensure any station delay is discussed with the Operations Team Leader/ Supervisor before sending departure movements
• Ensure all operational messages (pre & post- flight) are sent as per airlines requirement.
• Ensure all trip file documents are filed in the respective airline folder as per checklist provided.
• Ensure manual load sheets are produced as per regulatory/airline requirements.
• Ensure all changes to the daily mayfly and the aircraft allocations are communicated and updated in the appropriate networks
• Liaise with Airline Customers, Airport Authorities and Third Parties
• Ensure appropriate and accurate reporting of all accidents and incidents incurred whilst on shift
• Be familiar with all Company and Airline Ground Handling Manuals
• Ensure all staff fully comply with Company Safety & Security Policies and Standards
• Ensure safety is never comprised whilst fully complying with The Health & Safety at Work Act 1984 and Revisions
• Any other reasonable duty as requested

Compliance

Carry out all activities of the role and processing activities (as above) as directed by the Company through its policies, procedures, and training to ensure the success of the operation including the following:

• Full compliance:

o Health & Safety

o Training

o Equal Opportunities

o Harassment

o Data Protection

o Security

• Remain up to date with all station notices relating to policies and procedures
• Remain up to date with all relevant operational, systems and Customer Service training
• Maintain a safe and secure working environment at all times
• Comply with the Company's open, fair, and honest reporting culture

Professional Standards 

• Respectful, supportive and friendly approach
• Clear and honest communication
• Passionate and driven
• Flexible and understanding of changing priorities and situations
• Punctual and reliable
• Confident and focused
•  

Qualifications and Experience:

• Thorough knowledge of dispatch and weight and balance
• Ability to support, coach and motivate your team
• Ability to perform to an excellent standard in a pressured environment and to tight deadlines
• Possess a thorough knowledge of ICAA Regulations, Health & Safety at Work Act and other compliances required
• Knowledge of RSMS system
• Must be pro-active and forward thinking
• Have exceptional communication skills, be driven and self-motivated.
• Communication skills in English, both verbal and written

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Need more detail? Feel free to contact [ Lora Taan ] for further information. The closing date for submissions is [ 26 Sep 2024 ].