Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

The Operations Manager is responsible for the business interests and day-to-day operational performance of the Operations department at the airport.

Responsible for day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas.
Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Manual, Security manual and according to international aviation standards.
Promote an open reporting culture.
Ensure staff punctuality and hours approval in Kronos.
Ensuring investigations take place into any incident/accident, non-conformity, or service delivery failure, with resulting corrective actions being established and then maintained.
Ensure all staff wear PPE and the Menzies Uniform policy is followed.
Plan, develop and implement strategy for staff training and development, oversee appropriate systems for measuring necessary aspects of staff training and development.
Stay informed as to the relevant skills and qualification levels required by staff for effective performance.
Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively to fill them, including contingency planning.
Accountable for ongoing day to day management to an approved business plan.
- Ensuring that operational manuals and relevant documents are up to date and are accordingly distributing among the staff.
- Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.
- Support Health & Safety Committee by ensuring briefing and safety checks are completed.
- Suggest, elaborate and document LOPs when considered necessary. Take part of the conf call.
- Provides report incident and accident in MORSE.
- Provides reports as required to Airport Operations Manager / Station Manager.
- Provides leadership to the operations team, developing their skills.
- Work shifts as required by the business.
- Ensuring the department follows a consistent Human Resources process, with the relevant company policies being always delivered.
- Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.
- Create and maintain accurate staff database.
- Responsible for planning and rostering the correct amount of manpower to over the NCE OPS operation, while complying with the budget provided by the Station Manager as well as meeting the Customer SLA requirements and complying with the CLA and national/regional regulations.

Candidate requirements

Experience in ground handling management and operations
French and English speaking
Knowledge of GSE
Able to communicate effectively with senior level personnel.
Conversant with international airline ground handling procedures, international aviation safety and security procedures, and Menzies ground handling, safety and security procedures
Aptitude to develop the departmental management team, succession planning and re-engineer business processes as demanded by changes in the business.

Safety, Security and Compliance

ALL Employees have a responsibility and duty whilst at work to:

Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
Fully understand the company health and safety policy.
Attend training courses as may be arranged by the Company.
Engage with MORSE and follow our code principles.

Qualifications and Experience

Functional Knowledge: expertise in operations environment.
Business Expertise: experience in ground handling and resource planning.
Leadership: Proven leadership in previous positions.
Problem Solving: Be able to solve operational issues and airlines requests.
Nature of impact: Cost cutting, ensuring satisfied customers as well as contented employees.
Area of Impact: Operational, financial, industrial relations, safety, and training.
Interpersonal Skills: Communication skills both with regards to the labor force as well as senior management.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application instructions

Please click apply now. If you have any questions, you can contact [recruiters name] . The closing date for submissions is [date].

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