Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Passenger Services Operations Officers are responsible for coordination, communication, and administrative duties during aircraft turnarounds. You must be able to meet operational requirements and will be required to exercise initiative, discretion, and judgement.

What you will be doing

Monitor radio communication, including both ground-to-ground and ground-to-air radios.
File and storage of flight files and reports both manually and system related.
Co-ordination of the pre-flight procedures to maintain the highest possible levels of service to client airlines.
Monitor phone and radio communications, including updating the flight information service. Convey and deliver flight documents between the aircraft and appropriate airport facilities.
Produce all system documentation for each flight and send arrival, departure, and post-departure messages as per the client airline's requirements.
Participate in training activities and conduct on-the-job training as the need arises.
Further duties as listed in the Job Description

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Excellent communications/interpersonal skills.
The ability to work independently and as part of a team.
Proficiency in MS Office (in particular, Excel and Outlook are essential).
Strong numerical and analytical abilities.
Strong time management and multitasking skills in a high-pressure environment.
Sound understanding of airline systems, including DCS (Departure Control Systems) and/or the ability to acquire new knowledge quickly.
High understanding levels of aviation operational requirements (desired).
Wide-body aircraft Weight and Balance experience (desired).

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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