Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Responsible for the day to day supervision and coordination of the Operations Department. To lead by example whilst maintaining Health & Safety standards and excellent working practices in line with Company policy.

What you will be doing

Day to day allocation and coordination of flights as per skills required, ensuring disruption is considered
Ensure rostering is done as per operational requirement by considering allocation management.
Customer liaison and dissemination of information regarding arriving and departing of flights
Ensure all airline operational requirements are met such as requesting flight plans, movement / delay messages are sent, airline systems are updated and referred to and the monitoring progress of live flights is undertaken.
Manage the recording and billing for Airline Customers – RSMS
Ensure all flight files are checked and compiled properly
Involvement in staff development reviews and training
Ensure any delays incurred by the Company and occurrences are reported to the Operations Manager
Represent the Company in a professional manner at all times
Monitor uniform standards
Reporting of sickness absence
Ensure any station delay is discussed with the relevant Manager before sending departure movements
Ensure all operational messages (pre & post- flight) are sent as per airlines requirement.
Ensure all trip file documents are filed in the respective airline folder as per checklist provided.
Ensure manual load sheets are produced as per regulatory/airline requirements.
Ensure all changes to the daily mayfly and the aircraft allocations are communicated and updated in the appropriate networks
Liaise with Airline Customers, Airport Authorities and Third Parties
Ensure appropriate and accurate reporting of all accidents and incidents incurred whilst on shift
Be familiar with all Company and Airline Ground Handling Manuals
Ensure all staff fully comply with Company Safety & Security Policies and Standards
Delegation of planning and office duties to Dispatchers
Ensure safety is never comprised whilst fully complying with The Health & Safety at Work Act 1984 and Revisions
Any other reasonable duty as requested.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Thorough knowledge of dispatch and weight and balance
Ability to support, coach and motivate your team
Ability to perform to an excellent standard in a pressured environment and to tight deadlines
Possess a thorough knowledge of ICAA Regulations, Health & Safety at Work Act and other compliances required

Have exceptional communication skills, be driven and self-motivated.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now! the deadline to receive applications is 23 Septmber 2025.

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