Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Commercial and operational responsibilities

To consistently deliver the highest possible level of customer service at all times
To effectively manage queues and minimize unnecessary delays on customer queuing time.
To process in a professional and confident way any Passenger questions or queries.
Ensure that all services are provided in accordance with Company Policies.
To ensure the best use of all the Company's resources and assets at all times.
To carry out all Ground Handling related activities as directed by the Company through its policies, procedures and training to facilitate the success of the operation in which you have been trained.
Adhere to and implement the Airport Operator's policies and directives.
Gather, input and process all data and documentation necessary for the fulfilment of the success of the operation, by manual, automated or computerized systems.
Check passenger's tickets/confirmation together with relevant identification appropriate to flight, in accordance with the relevant training received.
Check in hold baggage and follow procedures for hand baggage whilst complying with the relevant Triple AAA procedures as set out by the DfT and in accordance with the relevant training received.
Follow procedures for passengers with regards to the acceptance of Dangerous Goods in accordance to the regulations laid down by the ICAO and IATA.
Where required allocate seating to passengers, in accordance with the relevant training received.
Issue boarding cards and baggage receipts in accordance with the relevant training received.
Make announcements in accordance with the relevant training received.
Board passengers onto flights whist complying with Triple AAA procedures as set out by the DfT and in accordance with training received.
Marshall passenger's onto and off aircraft in a safe and efficient manner and in accordance to training received.
Report any irregularity to the appropriate body irrespective of the circumstances
Represent the Company in a professional manner at all times
Any other reasonable duty as requested

Safety, Security, Wellbeing and Compliance:

ALL employees have a responsibility and duty whilst at work to:

Take reasonable care for the health, wellbeing, safety and security of themselves and of others who may be affected by their actions or omissions whilst at work.
Comply with the company drugs and alcohol policy and understand our commitment to a 'Zero Tolerance' attitude towards drugs, alcohol and psychoactive substances.
Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health, wellbeing, safety and security.
Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in the HSE and Security manuals.
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety and security rules or procedures.
Fully understand the Company Health & Safety and Security policies.
Attend training courses as may be arranged by the Company

Qualifications, Competencies & Experience

Experience and knowledge of aviation services, in particular Passenger Services.
Preferably, experience of working within the aviation industry in a similar role.
Excellent communication skills.
Excellent customer service skills.
Keyboard skills
Must be flexible and willing to work in shifts covering 24 hours

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values, which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Need more detail? Feel free to contact [ Lora Taan ] for further information. The closing date for submissions is [ 16 Sep 2025 ].

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