Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Deliver high performance standards around all aspects of Passenger Services and customer processing, meeting the requirements of our Airlines and maintaining health and safety and overall good working practices in accordance with company policies and procedures at all times.

What you will be doing

Passengers check in, manual and DCS.
Receive ticket, passport, check documents for validity and accept or reject documents.
Accept & weigh bags, accept or reject, if reject discuss with passenger (re cost of excess baggage etc.).
Process checks in, tag baggage, arrange seating & issue boarding passes, ensure compliance with security requirements.
Customer service – assessing the needs of the customer.
Check serviceability of equipment.
Use multi airline check in systems.
Arrange & remove tensile barriers and carpets.
Push WCHR's, (wheelchair passengers), assist MAAS, (meet and assist), passengers on arrival and departure.
Take PIR's (Property Irregularity reports) for all carriers, manual and system, clear baggage through CIQ (Customs, Immigration & Quarantine), record OHD (on-hand) baggage details, and action system tag trace.
Set up & operate as gate staff using boarding control systems, manual & DCS for aerobridge & bus remote operations, check passports; process transit passengers as per carrier procedures; monitor cabin baggage as required; check serviceability of equipment.
Set up, close down & stock check in counters.
Record (written or electronic) flight data and file reports into flight files
Duties as directed by Managers & Supervisors within skills base.
Operate aerobridge & links.
Liaise with client airline staff.
Be current in Dangerous Goods Awareness.
Observe WHS and security requirements.
Participate in training activities and conduct on the job training as the need arises within skills base.
Operate as turnaround staff - prepare for arrival of aircraft with WCHR and MAAS requirements, meet aircraft, de-board and board crew, ensure preparedness of cleaners, engineers and caterers, monitor progress of same.
Operate and responsible for recording of flight data.
Filing reports into flight files

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Efficient computer and typing skills.
Professional and courteous communication skills, both verbal and written.
High level attention to detail.
Excellent organisational skills and the ability to multitask.
A positive, can-do attitude.
Ability to problem solve and complete work accurately within a fast-paced environment.
Sound numerical skills.
Ability to work cohesively in a team environment.
Maintain a high standard of grooming and presentation.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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